{"id":"cmp54lk80001uok14mkcclrgj","title":"How to Update the eTIMS client Software App","body":"

The eTIMS Client is a downloadable application provided by the Kenya Revenue Authority that enables taxpayers to generate compliant invoices. Recently, KRA released a new version (v221) and has required all users to upgrade to the latest release.

If you attempt to log in using an older version, you will encounter an error message prompting you to update the application.

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This article provides a step-by-step guide on how to update the software, including system requirements, important precautions to consider, and common errors you may encounter during the update process.

Standard Update Process (Happy Path)

For the most straightforward update experience, follow these steps:

  1. Visit this KRA link https://www.kra.go.ke/business/etims-electronic-tax-invoice-management-system/learn-about-etims/install-etims

  2. Scroll down and on the left sidebar, click the “Install eTIMS” link

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  3. Click on “eTIMS Paypoint (Windows) - Tooltip text“ link on the right-hand side of the page. It should download an executable file named eTIMS-Paypoint-Win-1.0.38.exe

  4. Navigate to your downloads folder and double click the newly downloaded eTIMS-Paypoint-Win-1.0.38 executable file

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  5. The file will start extracting as shown below

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  6. Click close once the extraction is done

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  7. Navigate to Local Disk (C:) and open the eTIMS-Paypoint-Win folder

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  8. Double click the EBM2xLauncher (one with the kra logo)

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  9. This will begin downloading and installing the required updates, indicated by green flashing progress bars as shown below

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  10. The program will seeming get stuck as shown on the screenshot below, but this is part of the installation. Allow the installation to complete

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  11. Once installation is successful you should see the following page

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  12. Click the Management Module to log in normally

Failure Scenario (Unhappy Path)

You could follow the steps above, but at step 8 the system will still display the following page.

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Here is a step-by-step guide to help you work around the issue.

  1. Clear your machine’s cache by opening the Run dialog box (press Windows + R) and typing “%temp%” into the prompt.

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  2. Select everything on the next page by pressing Ctrl + A.

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  3. Press Delete (or Shift + Delete to permanently remove the files)

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  4. Mark the checkbox for “Do this for all current items“ and skip any folders/files that cannot be deleted

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  5. Navigate to Local Disk (C:) and rename eTIMS-Paypoint-Win folder (e.g eTIMS-Paypoint-Win-old)

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  6. Navigate to your downloads folder and double click the previously downloaded eTIMS-Paypoint-Win-1.0.38 executable file

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  7. Click “Allow” to run the executable as administrator

  8. The file will start extracting as shown below

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  9. Click close once the extraction is complete

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  10. Navigate to Local Disk (C:) and open the freshly created eTIMS-Paypoint-Win folder

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  11. Double click the EBM2xLauncher (one with the kra logo)

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  12. Log in to your etims online portal and navigate to “Device Management\" confirm the details that you’ll use in the next step

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  13. Take note of the Branch ID and Serial Number displayed for the device you are updating.

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  14. Copy the details exactly as they appear on the online portal into the modal below. Enter your KRA PIN in the PIN field, the Branch ID in the B. ID field and the Serial No in the Serial No. field, then click Confirm.

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  15. This will again begin downloading and installing the required updates, indicated by green flashing progress bars

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  16. If the program does not begin installing the updates, it is likely that the details in step 14 were not copied correctly. To resolve this, navigate to Local Disk (C:), delete the eTIMS-Paypoint-Win directory, and then restart the process from step 6. Also, ensure you have a stable network connection at this point.

  17. The program will seeming get stuck as shown on the screenshot below, but this is part of the installation. Allow the installation to complete

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  18. If installation is successful, you will see the following screen

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  19. Click the Management Module to log in normally

","summary":"This guide explains how to update the eTIMS Client, a KRA application used for generating compliant invoices, following the release of a mandatory new version (v221).","slug":"how-to-update-the-etims-client-software-app-mp54lk7z","authorId":"cmowyi5lj0000ok142874yti7","viewCount":277,"isFeatured":false,"isPublished":true,"publishedAt":"2026-05-15T12:36:25.587Z","lastActivity":"2026-05-15T12:36:25.587Z","createdAt":"2026-05-14T06:47:03.840Z","updatedAt":"2026-05-29T14:08:10.774Z","author":{"id":"cmowyi5lj0000ok142874yti7","name":"Seth Moriasi","username":null,"image":null,"reputation":0},"tags":[{"articleId":"cmp54lk80001uok14mkcclrgj","tagId":"cmp5ez1z2001vok14pffifp2v","createdAt":"2026-05-15T12:36:25.588Z","tag":{"id":"cmp5ez1z2001vok14pffifp2v","name":"etims-eclient","description":null,"createdAt":"2026-05-14T11:37:29.535Z","usageCount":0}},{"articleId":"cmp54lk80001uok14mkcclrgj","tagId":"cmp5ez1z2001wok14iwa3kamn","createdAt":"2026-05-15T12:36:25.588Z","tag":{"id":"cmp5ez1z2001wok14iwa3kamn","name":"etims app","description":null,"createdAt":"2026-05-14T11:37:29.535Z","usageCount":0}},{"articleId":"cmp54lk80001uok14mkcclrgj","tagId":"cmp5ez1z2001xok144xndtgu9","createdAt":"2026-05-15T12:36:25.588Z","tag":{"id":"cmp5ez1z2001xok144xndtgu9","name":"update","description":null,"createdAt":"2026-05-14T11:37:29.535Z","usageCount":0}}],"comments":[],"votes":[],"_count":{"comments":0,"votes":0,"bookmarks":0,"shareEvents":0}}