{"id":"cmp3yyljg001ook1420n8c1f2","title":"Computer not connected to internet for more than 100 days","body":"<p>We are currently unable to connect to the eTIMS Desktop application. The system is displaying an error message stating that the laptop has not been connected for more than 100 days. This information is incorrect, as we have been actively using the system and generating monthly invoices regularly.</p><img class=\"rounded-lg justify-start max-w-full h-auto max-h-[300px] my-4\" src=\"https://asktims.s3.eu-central-1.amazonaws.com/questions/1778671246329-Screenshot etims.jpeg\" alt=\"Screenshot etims\" title=\"Screenshot etims\"><p></p><p>Kindly assist us in resolving this connection error. We have attached a screenshot of the error message for your reference.</p>","authorId":"cmozf4aaz0004ok14ya7u27qo","answerId":"cmp412pg8001qok14zwfugkjf","createdAt":"2026-05-13T11:21:28.204Z","updatedAt":"2026-05-29T16:43:37.190Z","viewCount":138,"favoriteCount":0,"isFeatured":false,"isAnswered":true,"isClosed":false,"slug":"computer-not-connected-to-internet-for-more-than-100-days","lastActivity":"2026-05-13T12:20:39.142Z","author":{"id":"cmozf4aaz0004ok14ya7u27qo","name":"seth mwebi","username":null,"image":"https://lh3.googleusercontent.com/a/ACg8ocKxIxhSpMoWLXWttZpGGLlZhMcMyLxHrAwCiNhrlIriEboo9h_q=s96-c","reputation":0,"isVerified":true},"tags":[{"questionId":"cmp3yyljg001ook1420n8c1f2","tagId":"909fa05a-df51-4efb-9465-f789e7da24f5","createdAt":"2026-05-13T11:21:28.204Z","tag":{"id":"909fa05a-df51-4efb-9465-f789e7da24f5","name":"etims","description":"Electronic Tax Invoice Management System","createdAt":"2025-09-08T11:28:35.000Z","usageCount":32}}],"answer":{"id":"cmp412pg8001qok14zwfugkjf","body":"<p>This is a common error that occurs when using the eTIMS e-client solution. To resolve this error, follow the steps below.</p><ol><li><p>Exit the eTIMS e-client app</p></li><li><p>On your keyboard press <strong>windows</strong> and <strong>R</strong>(🪟+<strong>R</strong>) keys simultaneously to access the Run dialog box</p></li><li><p>Type in the word <strong>appdata </strong>in the small window that appears </p><img class=\"rounded-lg max-w-full h-auto max-h-[300px] my-4\" src=\"https://asktims.s3.eu-central-1.amazonaws.com/questions/1778672450686-Screenshot (24).png\" alt=\"Screenshot (24)\" title=\"Screenshot (24)\"></li><li><p>Click ok to access the next page and navigate to <strong>Local</strong> folder</p><img class=\"rounded-lg max-w-full h-auto max-h-[300px] my-4\" src=\"https://asktims.s3.eu-central-1.amazonaws.com/questions/1778672992922-Screenshot (25).png\" alt=\"Screenshot (25)\" title=\"Screenshot (25)\"></li><li><p>Navigate to <strong>EBM2x</strong> folder</p><img class=\"rounded-lg max-w-full h-auto max-h-[300px] my-4\" src=\"https://asktims.s3.eu-central-1.amazonaws.com/questions/1778673227790-Screenshot (27).png\" alt=\"Screenshot (27)\" title=\"Screenshot (27)\"></li><li><p>Navigate to <strong>rrasdc</strong> folder</p><img class=\"rounded-lg max-w-full h-auto max-h-[300px] my-4\" src=\"https://asktims.s3.eu-central-1.amazonaws.com/questions/1778673422939-Screenshot (28).png\" alt=\"Screenshot (28)\" title=\"Screenshot (28)\"></li><li><p>Inside the <strong>rrasdc</strong> folder, scroll to the bottom till you see the <strong>transaction</strong> folder</p><img class=\"rounded-lg max-w-full h-auto max-h-[300px] my-4\" src=\"https://asktims.s3.eu-central-1.amazonaws.com/questions/1778673740239-Screenshot (29).png\" alt=\"Screenshot (29)\" title=\"Screenshot (29)\"></li><li><p>Rename the <strong>transaction</strong> folder to transaction-xxx <em>(e.g transaction-1. If the transaction-1 folder exists rename it to transaction-2 in that sequence)</em></p><img class=\"rounded-lg max-w-full h-auto max-h-[300px] my-4\" src=\"https://asktims.s3.eu-central-1.amazonaws.com/questions/1778674079585-Screenshot (30).png\" alt=\"Screenshot (30)\" title=\"Screenshot (30)\"></li><li><p>Close the <strong>File Explorer</strong> window and open the eTIMS app</p><img class=\"rounded-lg max-w-full h-auto max-h-[300px] my-4\" src=\"https://asktims.s3.eu-central-1.amazonaws.com/questions/1778674469364-Screenshot (23).png\" alt=\"Screenshot (23)\" title=\"Screenshot (23)\"></li><li><p>Click on the <strong>Management Module</strong> to log in normally, and the error should be solved.</p></li></ol><p><em>NB: The values under Count and Amount will both be zero (0) on launching the app after following the above steps</em></p>","authorId":"cmowyi5lj0000ok142874yti7","createdAt":"2026-05-13T12:20:39.128Z","updatedAt":"2026-05-13T12:20:39.128Z","isAccepted":false,"author":{"id":"cmowyi5lj0000ok142874yti7","name":"Seth Moriasi","username":null,"image":null,"reputation":0,"isVerified":true},"votes":[],"comments":[]},"comments":[],"votes":[]}