{"id":"cmpffu8nv003hok14r0ffv0sf","title":"Error [901] it is not a valid device","body":"<p>Am getting the above error on my eTIMS device</p><img class=\"rounded-lg justify-start max-w-full h-auto max-h-[300px] my-4\" src=\"https://asktims.s3.eu-central-1.amazonaws.com/questions/1779364727197-Screenshot_20260520-145026.png\" alt=\"Screenshot_20260520-145026\" title=\"Screenshot_20260520-145026\"><p></p>","authorId":"cmozf4aaz0004ok14ya7u27qo","answerId":"cmpfgn090003jok147rn08fjr","createdAt":"2026-05-21T11:59:26.300Z","updatedAt":"2026-05-28T07:06:45.676Z","viewCount":39,"favoriteCount":0,"isFeatured":false,"isAnswered":true,"isClosed":false,"slug":"error-901-it-is-not-a-valid-device","lastActivity":"2026-05-21T12:38:14.613Z","author":{"id":"cmozf4aaz0004ok14ya7u27qo","name":"seth mwebi","username":null,"image":"https://lh3.googleusercontent.com/a/ACg8ocKxIxhSpMoWLXWttZpGGLlZhMcMyLxHrAwCiNhrlIriEboo9h_q=s96-c","reputation":0,"isVerified":true},"tags":[{"questionId":"cmpffu8nv003hok14r0ffv0sf","tagId":"909fa05a-df51-4efb-9465-f789e7da24f5","createdAt":"2026-05-21T11:59:26.300Z","tag":{"id":"909fa05a-df51-4efb-9465-f789e7da24f5","name":"etims","description":"Electronic Tax Invoice Management System","createdAt":"2025-09-08T11:28:35.000Z","usageCount":32}},{"questionId":"cmpffu8nv003hok14r0ffv0sf","tagId":"df6d7bd4-1085-4211-be75-ce7985b26768","createdAt":"2026-05-21T11:59:26.300Z","tag":{"id":"df6d7bd4-1085-4211-be75-ce7985b26768","name":"compliance","description":"Regulatory compliance issues","createdAt":"2025-09-08T11:28:35.000Z","usageCount":10}}],"answer":{"id":"cmpfgn090003jok147rn08fjr","body":"<p>This error typically indicates that the invoicing device has been deactivated for compliance reasons. To resolve the issue, please visit your designated Tax Service Office and request assistance from your assigned Tax Account Manager. To check your Tax Service office, visit this <a target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"text-primary underline\" href=\"http://itax.kra.go.ke\">itax.kra.go.ke</a> and click the link under <strong>PIN Checker</strong></p><img class=\"rounded-lg max-w-full h-auto max-h-[300px] my-4\" src=\"https://asktims.s3.eu-central-1.amazonaws.com/questions/1779365367571-Screenshot 2026-05-21 150915.png\" alt=\"Screenshot 2026-05-21 150915\" title=\"Screenshot 2026-05-21 150915\"><p>Enter your PIN in the PIN input field and fill in the security stamp then click the <strong>consult </strong>button</p><img class=\"rounded-lg max-w-full h-auto max-h-[300px] my-4\" src=\"https://asktims.s3.eu-central-1.amazonaws.com/questions/1779365719698-Screenshot 2026-05-21 151403.png\" alt=\"Screenshot 2026-05-21 151403\" title=\"Screenshot 2026-05-21 151403\"><p>Your PIN details including your Tax Service Office will be displayed below the PIN checker section of the page</p><img class=\"rounded-lg max-w-full h-auto max-h-[300px] my-4\" src=\"https://asktims.s3.eu-central-1.amazonaws.com/questions/1779366075009-Screenshot 2026-05-21 151712.png\" alt=\"Screenshot 2026-05-21 151712\" title=\"Screenshot 2026-05-21 151712\"><p>The following is a list of the Tax Service Offices in Nairobi for your reference:</p><ol><li><p>East of Nairobi =&gt; Sameer Park (Mombasa Rd)</p></li><li><p>South of Nairobi =&gt; Sameer Park (Mombasa Rd)</p></li><li><p>West of Nairobi =&gt; Upperhill (Near Radisson Blu Hotel)</p></li><li><p>North of Nairobi =&gt; Times Tower (CBD)</p></li></ol><p></p>","authorId":"cmowyi5lj0000ok142874yti7","createdAt":"2026-05-21T12:21:48.421Z","updatedAt":"2026-05-21T12:38:14.599Z","isAccepted":false,"author":{"id":"cmowyi5lj0000ok142874yti7","name":"Seth Moriasi","username":null,"image":null,"reputation":0,"isVerified":true},"votes":[],"comments":[]},"comments":[],"votes":[]}