{"id":"cmp0zcirt0007ok14dh4almmd","title":"Etims client software update","body":"<p>I am writing&nbsp;to request help in updating my Etims client software. Kindly give guidance. Regards.</p>","authorId":"cmowyi5lj0000ok142874yti7","answerId":"cmp12co3d0009ok14jykeaapw","createdAt":"2026-05-11T09:08:59.273Z","updatedAt":"2026-05-20T06:38:14.930Z","viewCount":49,"favoriteCount":0,"isFeatured":false,"isAnswered":true,"isClosed":false,"slug":"etims-client-software-update","lastActivity":"2026-05-15T14:07:57.947Z","author":{"id":"cmowyi5lj0000ok142874yti7","name":"Seth Moriasi","username":null,"image":null,"reputation":0,"isVerified":true},"tags":[{"questionId":"cmp0zcirt0007ok14dh4almmd","tagId":"e918d945-c4d0-47a9-9425-4844295a3ad7","createdAt":"2026-05-11T09:08:59.273Z","tag":{"id":"e918d945-c4d0-47a9-9425-4844295a3ad7","name":"eTIMS","description":"Electronic Tax Invoice Management System - digital invoicing platform","createdAt":"2026-04-22T09:50:32.000Z","usageCount":12}}],"answer":{"id":"cmp12co3d0009ok14jykeaapw","body":"<p>To update eTIMS client software follow the following steps:</p><ol><li><p>Visit this KRA link <a target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"text-primary underline\" href=\"https://www.kra.go.ke/business/etims-electronic-tax-invoice-management-system/learn-about-etims/install-etims\">https://www.kra.go.ke/business/etims-electronic-tax-invoice-management-system/learn-about-etims/install-etims</a></p></li><li><p>Scroll down and on the left sidebar, click the <strong>“Install eTIMS”</strong> link</p><img class=\"rounded-lg max-w-full h-auto max-h-[300px] my-4\" src=\"https://asktims.s3.eu-central-1.amazonaws.com/questions/1778492266552-Screenshot 2026-05-11 123414.png\" alt=\"Screenshot 2026-05-11 123414\" title=\"Screenshot 2026-05-11 123414\"></li><li><p>Click on “<a target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"text-primary underline\" href=\"https://www.kra.go.ke/images/publications/eTIMS-Paypoint-Win-1.0.38.exe\">eTIMS Paypoint (Windows)</a>&nbsp;-&nbsp;Tooltip text“ link on the right hand side of the page. <em>It should download an executable file named </em><strong><em>eTIMS-Paypoint-Win-1.0.38.exe</em></strong></p></li><li><p>Go to downloads and double click the executable file.</p><img class=\"rounded-lg max-w-full h-auto max-h-[300px] my-4\" src=\"https://asktims.s3.eu-central-1.amazonaws.com/questions/1778852934746-Screenshot (15).png\" alt=\"Screenshot (15)\" title=\"Screenshot (15)\"></li><li><p>Click install button to allow installation of the app. <em>You should see a green progress bar as the app is extracting</em></p><img class=\"rounded-lg max-w-full h-auto max-h-[300px] my-4\" src=\"https://asktims.s3.eu-central-1.amazonaws.com/questions/1778853009470-Screenshot (16).png\" alt=\"Screenshot (16)\" title=\"Screenshot (16)\"></li><li><p>Click close button once extraction is done</p><img class=\"rounded-lg max-w-full h-auto max-h-[300px] my-4\" src=\"https://asktims.s3.eu-central-1.amazonaws.com/questions/1778853041020-Screenshot (17).png\" alt=\"Screenshot (17)\" title=\"Screenshot (17)\"></li><li><p>Navigate to <strong>Local Disk (C:)</strong> and open the <strong>eTIMS-Paypoint-Win</strong> folder</p><img class=\"rounded-lg max-w-full h-auto max-h-[300px] my-4\" src=\"https://asktims.s3.eu-central-1.amazonaws.com/questions/1778853295649-Screenshot (18).png\" alt=\"Screenshot (18)\" title=\"Screenshot (18)\"></li><li><p>Double click the EBM2xLauncher <em>(one with the kra logo)</em></p><img class=\"rounded-lg max-w-full h-auto max-h-[300px] my-4\" src=\"https://asktims.s3.eu-central-1.amazonaws.com/questions/1778853143705-Screenshot (19).png\" alt=\"Screenshot (19)\" title=\"Screenshot (19)\"></li><li><p>This will begin downloading and installing the required updates, indicated by green flashing progress bars as shown below</p><img class=\"rounded-lg max-w-full h-auto max-h-[300px] my-4\" src=\"https://asktims.s3.eu-central-1.amazonaws.com/questions/1778853494168-Screenshot (21).png\" alt=\"Screenshot (21)\" title=\"Screenshot (21)\"></li><li><p>The program will seeming get stuck as shown on the screenshot below, but this is part of the installation. Allow the installation to complete</p><img class=\"rounded-lg max-w-full h-auto max-h-[300px] my-4\" src=\"https://asktims.s3.eu-central-1.amazonaws.com/questions/1778853552959-Screenshot (22).png\" alt=\"Screenshot (22)\" title=\"Screenshot (22)\"></li><li><p>Once installation is successful you should see the following page</p><img class=\"rounded-lg max-w-full h-auto max-h-[300px] my-4\" src=\"https://asktims.s3.eu-central-1.amazonaws.com/questions/1778853595029-Screenshot (23).png\" alt=\"Screenshot (23)\" title=\"Screenshot (23)\"></li><li><p>Click the Management Module to log in normally</p></li></ol><p>If the update fails, please refer to this article for guidance on how to resolve it: <a target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"text-primary underline\" href=\"https://asktims.com/articles/cmp54lk80001uok14mkcclrgj/how-to-update-the-etims-client-software-app-mp54lk7z?utm_source=chatgpt.com\">how to update the eTIMS client software</a></p><p></p>","authorId":"cmowyi5lj0000ok142874yti7","createdAt":"2026-05-11T10:33:05.018Z","updatedAt":"2026-05-15T14:07:57.939Z","isAccepted":false,"author":{"id":"cmowyi5lj0000ok142874yti7","name":"Seth Moriasi","username":null,"image":null,"reputation":0,"isVerified":true},"votes":[],"comments":[]},"comments":[],"votes":[]}