{"id":"cmp17cjja000hok14a6x07rdd","title":"I lost my laptop","body":"<p>Hello,</p><p>I get lost my laptop, how can I install in a new one?</p><p></p><p>Regards,</p><p>Seth Mwebi</p><p>Lazeth ltd</p>","authorId":"cmozf4aaz0004ok14ya7u27qo","answerId":"cmp2b1fti000jok14mah2f3w3","createdAt":"2026-05-11T12:52:57.190Z","updatedAt":"2026-05-21T07:00:28.418Z","viewCount":61,"favoriteCount":0,"isFeatured":false,"isAnswered":true,"isClosed":false,"slug":"i-lost-my-laptop","lastActivity":"2026-05-12T10:49:26.856Z","author":{"id":"cmozf4aaz0004ok14ya7u27qo","name":"seth mwebi","username":null,"image":"https://lh3.googleusercontent.com/a/ACg8ocKxIxhSpMoWLXWttZpGGLlZhMcMyLxHrAwCiNhrlIriEboo9h_q=s96-c","reputation":0,"isVerified":true},"tags":[{"questionId":"cmp17cjja000hok14a6x07rdd","tagId":"909fa05a-df51-4efb-9465-f789e7da24f5","createdAt":"2026-05-11T12:52:57.190Z","tag":{"id":"909fa05a-df51-4efb-9465-f789e7da24f5","name":"etims","description":"Electronic Tax Invoice Management System","createdAt":"2025-09-08T11:28:35.000Z","usageCount":32}}],"answer":{"id":"cmp2b1fti000jok14mah2f3w3","body":"<p>To install eTIMS client on a new laptop you could add it as a new branch through eTIMS online portal. Follow these steps to add a branch:</p><ol><li><p>Access the <a target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"text-primary underline\" href=\"https://etims.kra.go.ke/basic/login/indexLogin?utm_source=chatgpt.com\">eTIMS online portal</a> and log in to your account. (<em>click forgot password if you do not remember it</em>)</p></li><li><p>On the top right, click on the User profile icon then device management</p><img class=\"rounded-lg max-w-full h-auto max-h-[300px] my-4\" src=\"https://asktims.s3.eu-central-1.amazonaws.com/questions/1778566718949-Screenshot 2026-05-12 083423.png\" alt=\"Screenshot 2026-05-12 083423\" title=\"Screenshot 2026-05-12 083423\"></li><li><p>Under eTIMS - Client, click the add button</p><img class=\"rounded-lg max-w-full h-auto max-h-[300px] my-4\" src=\"https://asktims.s3.eu-central-1.amazonaws.com/questions/1778570952077-Screenshot 2026-05-12 092213.png\" alt=\"Screenshot 2026-05-12 092213\" title=\"Screenshot 2026-05-12 092213\"></li><li><p>Fill in the details in the modal form</p><img class=\"rounded-lg max-w-full h-auto max-h-[300px] my-4\" src=\"https://asktims.s3.eu-central-1.amazonaws.com/questions/1778571007388-Screenshot 2026-05-12 101257.png\" alt=\"Screenshot 2026-05-12 101257\" title=\"Screenshot 2026-05-12 101257\"></li><li><p>Click the registration button</p></li><li><p>You should see a new row under eTIMS - CLIENT table for the newly registered branch</p></li><li><p>Click this link: <a target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"text-primary underline\" href=\"https://www.kra.go.ke/business/etims-electronic-tax-invoice-management-system/learn-about-etims/what-is-etims\">https://www.kra.go.ke/business/etims-electronic-tax-invoice-management-system/learn-about-etims/what-is-etims</a> and under scroll the left sidebar click the <strong>install eTIMS</strong> link</p><img class=\"rounded-lg max-w-full h-auto max-h-[300px] my-4\" src=\"https://asktims.s3.eu-central-1.amazonaws.com/questions/1778581962150-Screenshot 2026-05-12 133127.png\" alt=\"Screenshot 2026-05-12 133127\" title=\"Screenshot 2026-05-12 133127\"></li><li><p>On the right-hand side under <strong>Ready to Use and Install eTIMS</strong> click <a target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"text-primary underline\" href=\"https://www.kra.go.ke/images/publications/eTIMS-Paypoint-Win-1.0.38.exe\">eTIMS Paypoint (Windows)</a></p><img class=\"rounded-lg max-w-full h-auto max-h-[300px] my-4\" src=\"https://asktims.s3.eu-central-1.amazonaws.com/questions/1778582355814-Screenshot 2026-05-12 133500.png\" alt=\"Screenshot 2026-05-12 133500\" title=\"Screenshot 2026-05-12 133500\"></li><li><p>Proceed to install eTIMS Client normally. Use your KRA pin in place of PIN in the new installation and remember to use the new details for branch id (<a target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"text-primary underline\" href=\"http://B.ID\">B.ID</a>) and serial number that you registered earlier. </p></li></ol><p></p>","authorId":"cmowyi5lj0000ok142874yti7","createdAt":"2026-05-12T07:24:03.798Z","updatedAt":"2026-05-12T10:49:26.846Z","isAccepted":false,"author":{"id":"cmowyi5lj0000ok142874yti7","name":"Seth Moriasi","username":null,"image":null,"reputation":0,"isVerified":true},"votes":[],"comments":[]},"comments":[],"votes":[]}