{"id":"cmp2o1tbs001fok14uukc0d65","title":"REQUEST FOR ACCOUNT RE-REGISTRATION","body":"<p>I am writing to request a re-registration of my eTIMS account. I am currently unable to post invoices on the platform, which is affecting my ability to comply with tax obligations in a timely manner.</p><p>Kindly advise on the steps required to complete the re-registration process or resolve this issue at your earliest convenience.</p>","authorId":"cmozf4aaz0004ok14ya7u27qo","answerId":"cmpdxdqwr002tok14pvjnl43v","createdAt":"2026-05-12T13:28:16.312Z","updatedAt":"2026-05-22T12:30:29.186Z","viewCount":13,"favoriteCount":0,"isFeatured":false,"isAnswered":true,"isClosed":false,"slug":"request-for-account-re-registration","lastActivity":"2026-05-20T10:34:57.546Z","author":{"id":"cmozf4aaz0004ok14ya7u27qo","name":"seth mwebi","username":null,"image":"https://lh3.googleusercontent.com/a/ACg8ocKxIxhSpMoWLXWttZpGGLlZhMcMyLxHrAwCiNhrlIriEboo9h_q=s96-c","reputation":0,"isVerified":true},"tags":[{"questionId":"cmp2o1tbs001fok14uukc0d65","tagId":"909fa05a-df51-4efb-9465-f789e7da24f5","createdAt":"2026-05-12T13:28:16.312Z","tag":{"id":"909fa05a-df51-4efb-9465-f789e7da24f5","name":"etims","description":"Electronic Tax Invoice Management System","createdAt":"2025-09-08T11:28:35.000Z","usageCount":32}},{"questionId":"cmp2o1tbs001fok14uukc0d65","tagId":"f836ce85-bdc4-4bf0-8c51-dd152453b494","createdAt":"2026-05-12T13:28:16.312Z","tag":{"id":"f836ce85-bdc4-4bf0-8c51-dd152453b494","name":"kra","description":"Kenya Revenue Authority","createdAt":"2025-09-08T11:28:35.000Z","usageCount":17}}],"answer":{"id":"cmpdxdqwr002tok14pvjnl43v","body":"<p>Once registered for eTIMS, your account remains active and is not deactivated due to inactivity. To regain access, you can visit the eTIMS Taxpayer Portal and use the <strong>“Forgot Password”</strong> option to securely reset your login credentials.</p><img class=\"rounded-lg max-w-full h-auto max-h-[300px] my-4\" src=\"https://asktims.s3.eu-central-1.amazonaws.com/questions/1779271956240-Screenshot 2026-05-20 131209.png\" alt=\"Screenshot 2026-05-20 131209\" title=\"Screenshot 2026-05-20 131209\"><p>Enter your KRA PIN in the PIN field and click <strong>Verify </strong>button. The phone number field should be filled with the last three digits of your phone number, and the email field should be filled with the first two letters of your email address and your email extension. </p><img class=\"rounded-lg max-w-full h-auto max-h-[300px] my-4\" src=\"https://asktims.s3.eu-central-1.amazonaws.com/questions/1779272508065-Screenshot 2026-05-20 131507.png\" alt=\"Screenshot 2026-05-20 131507\" title=\"Screenshot 2026-05-20 131507\"><p>Click <strong>Get Password</strong> to receive the reset password in your mobile phone registered number. Please note that the password is not sent to your email but just your registered phone number</p><img class=\"rounded-lg max-w-full h-auto max-h-[300px] my-4\" src=\"https://asktims.s3.eu-central-1.amazonaws.com/questions/1779272665483-Screenshot 2026-05-20 1315071.png\" alt=\"Screenshot 2026-05-20 1315071\" title=\"Screenshot 2026-05-20 1315071\"><p>Use the password reset code sent to your registered phone number. You will then be prompted to create a new, strong password that is at least 12 characters long and includes a combination of uppercase letters, lowercase letters, numbers, and special characters (for example, <em>Nairobi@2026</em> meets these requirements—ensure you create your own secure password).</p><p></p><p><strong><em>NB:</em></strong><em> eTIMS password reset OTP expire after 15 minutes, unlike iTax password resets, which remain valid for up to 24 hours.</em></p>","authorId":"cmowyi5lj0000ok142874yti7","createdAt":"2026-05-20T10:34:57.532Z","updatedAt":"2026-05-20T10:34:57.532Z","isAccepted":false,"author":{"id":"cmowyi5lj0000ok142874yti7","name":"Seth Moriasi","username":null,"image":null,"reputation":0,"isVerified":true},"votes":[],"comments":[]},"comments":[],"votes":[]}